Terms & conditions
Welcome to iiL7
When shopping with iiL7 you automatically accept the below terms and conditions of purchase. Please read these terms and conditions carefully prior to making your purchase.
SALES TO DENMARK
All sales to Denmark (excl. Greenland) will be sent as parcel post via Post Danmark, as this makes it possible to track the package in the event that any delivery problems should arise during transit. The item(s) are insured while in transit and you are requested to inspect the contents of your package upon receipt.
In the event that the package and/or contents is/are damaged upon receipt, you must report this to Post Danmark immediately, or no later than within 2 working days of receiving the package, and subsequently return the item(s) to iiL7. iiL7 is not responsible for any item(s) damaged in transit. iiL7 always packs items in reliable packaging so as to minimise the risk of damage to the shipment.
SALES TO THE REST OF THE WORLD
Sales to the rest of the world (incl. Greenland) will be sent via UPS depending on the country of destination, as this makes it possible to track the package in the event that any delivery problems should arise during transit. The items are insured while in transit – you are requested to check the contents of the package upon receipt. In the event that the package and/or contents is/are damaged upon receipt, you must report this to UPS immediately , or no later than within 2 working days of receiving the package, and subsequently return the item(s) to iiL7. iiL7 is not responsible for any item(s) damaged in transit. iiL7 always packs items in reliable packaging so as to minimise the risk of damage to the shipment.
iiL7 makes reservations for errors and sold-out items.
iiL7 strives to achieve fast deliveries and therefore dispatches all orders within 1-4 working days. A longer delivery time should be anticipated for reduced-price/sale items. Should Post Danmark or UPS be delayed in delivering the package, iiL7 cannot be held responsible for this. In the event of an item/items being significantly delayed (several days), or of an actual non-delivery, you must contact iiL7 on info@iiL7.com
Deliveries to Bornholm and other small islands can take up to 4 days in some cases. A longer delivery time should be anticipated for deliveries to countries in the EU and to other countries outside of the EU.
FREIGHT & DELIVERY
A freight charge of DKK 100 will be added to cover delivery costs in Denmark through Post Danmark.
Deliveries to other countries (incl. Greenland) will incur a higher freight charge, depending on the destination of the delivery.
iiL7 uses Post Danmark and UPS to deliver freight.
The following terms and conditions apply to the delivery of letters abroad:
- Uninsured Letter (For this type of delivery, iiL7 will not compensate for any items lost in transit. The customer carries the risk.)
- Registered letter (For this type of delivery, items will be reimbursed up to the value of DKK 1050,-)
- Shipping to the following countries: Norway, Sweden, Finland, Germany – €40
- Shipping to: France - €46
- Shipping to: Faroe Islands – €29
- Shipping to: Greenland – €48
- Shipping to the rest of Europe - €88
- Shipping to rest of the world - €88
RIGHT OF RETURN
iiL7 offers full right of return, provided you contact us within 14 days of receiving your item(s). You must complete the return form and enclose it with the item(s) in the delivery package, within 14 days from the date you contacted us about the return. The items(s) must be returned in the same condition and quantity as was received, with all original packaging intact as this is regarded as part of the item(s).
Upon receiving and approving the returned item(s), we will refund the amount paid to your account as quickly as possible. A refund can only be made to the card used to purchase the item(s). This is done as a security for the customer, to safeguard against the potential use of stolen cards to make purchases.
For bank transfers, remember to include your relevant information, sort code and account number. Always keep your postal receipt as proof that the package has been sent/returned.
The return of items must always be paid for by the purchaser and must be arranged in advance with iiL7 to ensure the efficient processing of returns.
iiL7 does not exchange items but will rather refund the full amount providing the above terms and conditions are met.
Should the purchaser require another item/other items to the one(s) which have been returned, a new order must be made for the desired item(s).
Packages due for return must be sent to the following address:
iiL7, Ny Østergade 19, 1101 Copenhagen C, Denmark
All items are subject to the Danish Sale of Goods Act specifying 24 months right to invoke lack of conformity. The right to invoke lack of conformity means that you, as a customer, can complain about any defects and/or deficiencies in the item(s) which have arisen within 24 months of purchase.
The right to invoke lack of conformity does not apply when defects, damage or wear and tear have arisen as a result of the incorrect use or wash, insufficient maintenance, or normal wear and tear of the item(s). In the event of a complaint, defect and/or deficiency, or of an undelivered item(s), please contact us via email:firstname.lastname@example.org
In the event of a complaint, iiL7 does not compensate for the potential costs associated with the return of items.
In the event that an item is sold-out, you can contact us at email@example.com to find out whether we are considering continuing to carry the item or not.
Payments can be made using any of the following credit cards:
- PayPal (you must have/create a PayPal account)
All of iiL7’s prices are given in EURO (€) and are inclusive of 25% VAT for residents within Europe. Tax free shopping is available to recidents outside the EU, prices on the website and at checkout will reflect this. Payment will first be deducted same days as shipping.
FACTS & PRICES
At iiL7 all transactions are made using a secure payment system via en encrypted SSL (Secure Socket Layer) connection. iiL7 is therefore not able to view your personal data. We guarantee that your personal contact details will be handled with 100% confidentiality and that no other party will be given access to them.
iiL7 makes reservations for typing/printing errors in prices and facts. iiL7 reserves the right to change information and prices on its website.
DUTY / VAT / CURRENCY
All transactions at iiL7.com are made in Euro (€) and include 25% VAT for residents within Europe. Tax free shopping is available to recidents outside the EU, prices on the website and at checkout will reflect this.
Ny Østergade 19
1101 København K